The evidence behind the guides

Sources library

Browse by topic or search for a study, author or question. Open evidence notes to see what a source can—and cannot—tell us.

TopicCollection

Sources for Mental-health crisis line automation

2 sources

Guide citations are still under editorial review.

Moore and colleagues · FAccT 2025 Safety evaluation

Expressing stigma and inappropriate responses prevents LLMs from safely replacing mental health providers (original source, new tab)

Tests stigma and responses to clinical scenarios; identifies failures without estimating population rates of injury.

Sharma and colleagues · Nature Machine Intelligence 2023 Non-clinical randomized trial

Human–AI collaboration enables more empathic conversations in text-based peer-to-peer mental health support (original source, new tab)

AI feedback for human peer supporters improved measured empathy. Not a trial replacing crisis counselors or demonstrating suicide prevention.

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